See what AfriRoyal Ai can provide: 32
See what AfriRoyal Ai can provide: 32

Privacy notice for handling personal information

Updated on: 29 April 2026

This notice describes how afriroyal-ai.co.za (“we”, “us” and “our”) gathers, retains, uses and discloses (“processes”) personal information when you use our services (“Services”), including when you:

  • visit afriroyal-ai.co.za or another website that links to this notice
  • contact us or attend business, promotional or other events arranged by us

It also outlines your privacy options and legal rights. If you disagree with these practices, please stop using the Services. For help or enquiries, email [email protected].

SUMMARY

This section provides a quick overview. Read the complete notice and contents for the full explanation.

Which personal information may be processed? The answer depends on how you interact with us and use the Services. See Information you provide.

Do we handle special categories of information? No. We do not process personal information classified as special-category data.

Is information obtained from third parties? No. The information used by us comes directly from you.

What is the information used for? We use it to operate, develop and safeguard the Services, communicate with you and meet legal requirements. Further details appear under Processing purposes.

When and with whom may information be disclosed? Only in defined situations and to specified recipient groups. See Information sharing.

How is information protected? We use suitable technical and organisational safeguards, while acknowledging that no internet service is entirely free of risk. See Information security.

What privacy rights may apply? Your rights depend on your country of residence and may include GDPR rights where applicable. See Privacy rights.

How can a request be made? Visit afriroyal-ai.co.za/contact or contact us directly. We will reply within the period required by applicable law.

CONTENTS

1. WHAT PERSONAL INFORMATION DO WE GATHER?

Information you elect to provide
In summary: we process details that you voluntarily give us. When you create an account, ask about products, use platform tools or get in touch, this may include:

  • Given name and surname
  • Telephone number and related contact details
  • Email address
  • Password used to access your account
  • Technical details, including IP address, browser category, language preference, access date and time, error notices, device identifiers and country

Sensitive information: we do not gather or use personal information belonging to special categories. Please keep the information supplied to us correct and current, and notify us when it changes. Information gathered automatically In summary: visiting or using the Services can cause certain details to be captured automatically. When you open the website or platform, technical data may be collected without manual entry. This supports security, fault diagnosis and a reliable user experience. It may cover the device used, pages opened and time spent on the site. As is common with online services, we use cookies and similar tools to remember choices and settings and to understand how the Services are used. Automatically recorded information may include:

  • Log and usage data: technical records such as IP address, pages opened, functions used, timestamps and error reports.
  • Device details: device category, operating system, browser and connection information needed to operate and enhance the service.
  • Location data: an approximate location or, in some situations, a more exact location inferred from your IP address or device settings. You can usually block location access through your browser or device, although certain local or language functions may then be limited.

2. HOW IS INFORMATION USED?

In summary: information helps us deliver, administer and protect the Services, stay in contact with you and meet legal responsibilities. Depending on how you use the Services, we may use it to:

  • Create and administer user accounts
  • Provide the features and services you request
  • Answer enquiries and deliver customer assistance
  • Issue service messages, including updates to products and policies
  • Invite feedback and describe how the Services operate
  • Deliver marketing messages in line with your choices, with withdrawal available at any time
  • Present advertising or promotional material that may be of interest to you
  • Defend the platform and detect fraud, abuse and unauthorised entry
  • Examine Service usage to guide enhancements
  • Measure the results of marketing campaigns
  • Safeguard vital interests, including action in response to possible threats to individuals

3. WHICH LAWFUL GROUNDS APPLY?

In summary: we process personal information only where a lawful ground exists, such as consent, a legal requirement, contractual necessity, vital interests or legitimate interests. If you are located in the European Union or United Kingdom, the GDPR or UK GDPR may allow processing on these grounds:

  • Consent - you have authorised our use of your information and can revoke that authorisation at any time; see the Consent withdrawal section below.
  • Contract - the information is needed to enter into or carry out an agreement with you.
  • Legitimate interest - processing enables reasonable business activities that do not outweigh your rights, such as relevant communications or Service protection.
  • Legal obligation - processing is mandated by law or needed to answer a valid request from a public authority.
  • Vital interests - information may be used where necessary to protect someone's life or physical wellbeing.

4. WHEN AND WITH WHOM MAY INFORMATION BE DISCLOSED?

In summary: disclosure occurs only where needed and to carefully defined recipients. These can include suppliers supporting hosting, analytics, customer service or authentication.

  • Affiliate marketing platforms
  • Account creation and identity authentication providers
  • Analytics and service-performance providers

Information may additionally be disclosed during a corporate transaction, through Google Analytics, among companies in our group or for advertising programmes conducted with partners.

5. THIRD-PARTY WEBSITE LINKS

The Services may display links or adverts leading to sites run by third parties. We do not manage those websites and accept no responsibility for their content or privacy procedures.

6. COOKIES AND RELATED TECHNOLOGIES

Cookies and comparable technologies can identify your browser, retain preferences, secure sessions and analyse visits. Browser settings allow you to control or disable them, though some cookies being switched off may change how certain features work.

7. HOW LONG DO WE KEEP INFORMATION?

Personal information is retained for the period needed to provide the Services, meet regulatory duties or handle possible claims and disagreements. When retention is no longer required, we delete or anonymise the information.

8. PROTECTING INFORMATION

We apply security controls commonly used across the industry, but no internet-connected system can promise complete protection. Use of the Services carries the ordinary risks linked to digital communications.

9. INFORMATION RELATING TO CHILDREN

In summary: no. We do not knowingly collect personal information from anyone younger than 18. If you think a child has provided us with personal information, please contact us. We will review the report and decide whether deletion is appropriate.

10. YOUR PRIVACY OPTIONS AND RIGHTS

In summary: the rights available to you depend on where you live and may include GDPR rights in the European Union. They help you control your personal information. You can use your account to inspect, amend or remove information. Subject to applicable law, these rights may include:

  • Receiving a copy of the personal information we hold, together with details about information connected with you.
  • Requesting correction of inaccurate information or removal of information that is no longer required.
  • Requesting limits on processing or objecting to particular uses, including promotional communications.
  • Receiving your information in a structured, reusable format where the law permits this.
  • Not being subjected only to an automated decision, including AI-based profiling, without human participation.

To use these rights, contact us using the details in the “CONTACT US” section. We will respond within the period required by applicable law. If you are resident in the EEA or United Kingdom, you may also complain to your local data protection authority if you believe our processing is unlawful. Withdrawing consent: where consent is the legal ground, you may withdraw it at any time by contacting us. This will not affect processing that was lawful before withdrawal. Marketing preferences: promotional emails can be stopped by selecting “Unsubscribe”, replying to an SMS with “STOP/UNSUBSCRIBE” or contacting us. Necessary service messages may still be sent. Account information You can check or update your account details:

If you ask us to close your account, we will deactivate it and remove personal information from active systems. Certain records may remain where needed for fraud prevention, resolving disputes or complying with legal requirements. Cookies and related technologies: browsers generally accept cookies automatically. You can set your browser to refuse or erase them, but some functions may no longer be available. To opt out of interest-based advertising, visit aboutads.info/choices. Send questions about your personal information rights to [email protected]

11. DO-NOT-TRACK REQUESTS

Certain browsers can transmit a “Do-Not-Track” (DNT) request, but there is no universally accepted technical framework for responding to it. For that reason, we do not currently act on DNT signals. If an established standard emerges, this notice will be revised.

12. UPDATES TO THIS NOTICE

We may revise this notice when appropriate, including when laws or regulatory guidance change. The date at the beginning will be amended for every new edition, which takes effect when posted. For material changes, we may publish an announcement on the website or contact you directly. Please review this page from time to time.

13. CONTACTING US

Questions, requests and comments may be sent to: [email protected]

14. ACCESS, CORECTION OR DELETION

You may request access to, correction of or deletion of your personal information at any time by visiting afriroyal-ai.co.za/contact. We will consider the request under the data protection legislation that applies.